Air New Zealand will now be providing airfare information that includes the fuel surcharge.
Up until now, we have revised the fuel surcharge every two months based on fluctuations in the price of crude oil. However, in order to respond to customer requests, we have abolished the additional fuel surcharge, and starting on 25 May 2015, we will be displaying airfare information that includes the fuel surcharge for flights departing from Japan.
|Ticket issuance date*||Japan departure date||Itemization of the total fare|
|Starting 25 May 2015||Until 30 Sep 2015 for flights departing from Japan||Airfare + fuel surcharge + official taxes**
|Starting 1 Oct 2015 for flights departing from Japan||Airfare + official taxes**
Since the Air New Zealand website (airnewzealand.jp and airnewzealand.co.jp) displays the total price to be paid, there will be no major changes in the offered prices. This revision changes the way the details of the final offered price is itemized at the time of purchase.
With regard to price information displayed on the Air New Zealand website for round-trip flight reservations departing from Japan between 25 May 2015 and 30 September 2015, this revision results in the fuel surcharge for the entire journey being included in the price of the outbound fare.
For personal assistance
Our Contact Centre
Phone: 03 5521 2770 or 06 4397 6154
Office hours: 9:30 - 17:30, Mon-Fri
※Service charge of JPY5,250 at Contact Centre apply. Please ensure that you read the Important Notice Regarding Airline Tickets before making your purchase.
* Ticketing will occur immediately after completing booking procedures for reservations made on the Air New Zealand website.
** With regard to official taxes, since some of the calculated fares are based on a foreign exchange rate, there are instances where the final offered price may differ depending on the timing of confirmation.