Airpoints™ programme fee chart

These service fees apply to members anywhere other than Australia and Norfolk Island^.
Transactional service fees
 
Adding a non-Airpoints™ household member to your register (per person added)

NZD $25/A25

NZD $25/A25

 
Adding an Airpoints member to your register (per person added)

No fee

No fee

 
Removal of a giftee from your register

No fee

No fee

 
Air New Zealand booking - New Zealand domestic
(per one-way journey)

NZD $30/A30

No fee

 
Air New Zealand booking - Short haul1
(per one-way journey)

NZD $35/A35

No fee

 
Air New Zealand booking - International long haul
(per one-way journey)

NZD $60/A60

No fee

 
Upgrade request (per sector)

NZD $25/A25

No fee

 
Companion ticket - Short haul1
(per one-way journey)

NZD $35/A35

Not available online

 
Companion ticket – International long haul
(per one-way journey)

NZD $60/A60

Not available online

 
Star Alliance and partner airlines booking
(per booking)

NZD $100/A100

No fee

 
Star Alliance Round the World ticket (per booking)

NZD $120/A120

No fee if changing on Star Alliance website

 
Non-air rewards (per product booked)

NZD $25/A25

No fee

 
Change fee2 - Air New Zealand – New Zealand domestic

NZD $30

No fee

 
Change fee2 - Air New Zealand International short haul

NZD $35

No fee

 
Change fee2 - Air New Zealand International long haul

NZD $60

No fee

 
Change fee2Companion ticket – Short haul1 (per one-way journey)

NZD $35

Not available online

 
Change fee2Companion ticket – International long haul (per one way journey)

NZD $60

Not available online

 
Change fee2Star Alliance and partner airlines
(per booking)

NZD $60

Not available online

 
Change fee2Star Alliance Round the World ticket (per booking)

No fee

No fee if changing on Star Alliance website

 
Cancellation - Air New Zealand (New Zealand domestic and international)

According to the applicable fare rules

According to the applicable fare rules

 
Cancellation - Companion ticket

According to the applicable fare rules

Not available online

 
Cancellation - Star Alliance and partner airlines (per booking)

NZD $100/A100

Not available online

For more information on service fees, please refer to the Airpoints terms and conditions.

* Fees may be waived depending on the terms and conditions of a particular Airpoints Direct credit card or product (NZ residents only).

1 Tasman and Pacific are services between New Zealand and Australia, the Cook Islands, Fiji, Norfolk Island, Tonga and Samoa.

2 Change fees apply in addition to any additional fare collection which must be paid for with cash. Fees may vary depending on the origin of the flight(s) in question or where collected outside of New Zealand.

 

Other fees
 
Replacement of Airpoints member's card – delivered to a New Zealand address (per card)

No fee

No fee3

 
Replacement of Airpoints member's card - delivered to an address outside of New Zealand (per card)

No fee4

Not available online

 
Change of country of residence5

No fee

No fee

 
Request posted statement

NZD $25/A25

Print for free from your Airpoints online account

3 Not available online for OneSmart cards

4 If you are an Airpoints member who does not qualify for Elite, Gold or Silver status and you do not reside in New Zealand, you will not be issued with a card. Silver members who do not reside in New Zealand may request a card via the Contact Centre but will incur a service fee of $25 or A25.

5 If you change your country of residence to or from Australia more than twice in a 12 month period you will incur a service fee of $25 or A25.

Note: See the Lost or stolen Airpoints card page for more information on requesting a replacement card. 
Note: 
An online Airpoints account is only available to Airpoints members residing in New Zealand, Australia, United Kingdom, Canada, Singapore, Hong Kong, Japan and the Pacific Islands.
Where fees are charged according to applicable fare rules, they may be paid only in cash.

^ Programme fee chart for members residing in Australia and Norfolk Island (please note you will be redirected to the Air New Zealand Australian storefront).