What is the baggage allowance with my OneUp™ upgrade?
If your OneUp™ upgrade comes through before you check in, your baggage allowance gets upgraded too. So, if you've upgraded from Economy to Premium Economy, you receive the Premium Economy baggage allowance.
If your OneUp upgrade is accepted after check-in or while you're at the airport waiting for your flight, your original ticket's baggage allowance applies.
Does my OneUp™ upgrade ticket have different cancellation or change rules?
Your OneUp™ upgrade ticket will have the same conditions as your original ticket. That includes your ability to change, cancel or transfer your ticket. It will also have the same fees and cancellation penalties.
I received a OneUp™ upgrade, but my travelling companion on a separate booking didn't. Can you upgrade them too?
Unfortunately, we can't guarantee you'll both receive an upgrade if you're on separate bookings. OneUp™ upgrades differ for each flight and are dependent on a range of factors including other offers on the same flight, seat availability, and your Airpoints™ member status.
Why can't I submit a OneUp™ offer?
OneUp™ upgrades are only available on international Air New Zealand ticketed and operated flights.
You won't be able to make OneUp upgrade offers on:
Codeshare, alliance or partner airline flights
Airpoints Companion Tickets
Star Alliance Upgrade Award Tickets
Travel industry fares, prizes or promotional tickets
Long haul X-class fares.
OneUp Skycouch™ upgrade offers are only available for groups of up to two passengers.
Can I make a new OneUp™ upgrade offer even if I cancelled my original offer?
Yes you can, as long as there's still at least three days before your flight.
When do you charge my credit card, prepaid debit card or debit card or deduct my Airpoints Dollars™ for a OneUp™ upgrade?
Typically, it's at the time we accept your offer, usually between three to five days before your flight. However, if it's a particularly full flight, we might not be able to review your offer until 7 hours before departure, in which case you'll be charged then.
Make sure you have the funds available for your upgrade, if not, we can't confirm it.
Bear in mind too, if you are departing from London you will need to pay additional taxes (Air Passenger Duty) by credit card or prepaid/debit card. You won't be able to use your Airpoints Dollars™ to pay these taxes.
What happens to a OneUp™ upgrade if there are multiple passengers in a booking?
If you make a OneUp™ upgrade offer online, it applies to all the people in your booking. If your offer is successful, everyone gets upgraded.
Your offer applies per person. For example, if you offer 500 Airpoints Dollars™ for a OneUp upgrade and you have two others in your booking, your total offer is 1,500 Airpoints Dollars. In this case, travelling companions do not need to be on your Airpoints™ gifting register.
For OneUp Skycouch™ offers, you'll be charged for the number of seats you wish to occupy.
How do I gift a OneUp™ upgrade?
You can use your Airpoints™ Dollars to make a OneUp™ offer on behalf of other passengers.
You'll need the recipient's Air New Zealand flight booking reference: six characters ending in 'H'.
Can I make OneUp™ offers when I'm travelling with children?
Yes you can. OneUp™ offers apply to everyone in your booking, including children. Remember, your OneUp offer amount is for each person. So if you offer NZD $500 for a OneUp offer and have five people in your group, your total offer is NZD $2,500.
Can I use Seat Select after my OneUp™ offer is accepted?
Yes you can, if your upgrade is confirmed before you arrive at the airport.
You can use Seat Select to choose any available seat in your upgraded cabin area, or pay a little extra for Preferred Seats or Exit Row seats. If you upgraded to Economy Skycouch™ you can also choose your Skycouch seats.
Can I make a Recognition Upgrade and OneUp™ offer on the same flight?
Sorry, you can't double-up upgrade requests on a single leg of your flight to upgrade two cabin classes.
But if you're travelling on a long-haul route with a stopover, you can request a Recognition Upgrade for one leg, and put in a OneUp™ offer on the other. Your OneUp offer will apply to your companions as well.
Can I request a Recognition Upgrade for myself and a OneUp™ offer for my companion?
This might not work out well.
We review and approve Recognition Upgrades before considering OneUp™ requests.
That means you might get an upgrade, but your companion could miss out.
It may be better to put in a single OneUp request. As a premium Airpoints member we automatically boost your offer's value, and we evaluate the offer for both of you at the same time. If your offer is accepted, it will apply to both of you.
Can I submit a OneUp™ offer if I've already bought Seat Select?
Yes you can. If your OneUp™ offer is successful you won't get a refund on your Seat Select charges, but we do add those charges to the value of your OneUp upgrade offer.
If your OneUp offer is accepted, you can also use Seat Select in your new cabin area.