Flexi Fares

Flexi Fares Terms & Conditions

Travel period

All year round.

Service class

Economy Class, Premium Economy, Business.

Origin

Tokyo, Osaka, Nagoya, Sapporo, Fukuoka, Okinawa, Sendai, Niigata, Kushiro, Hakodate, Akita, Toyama, Komatsu, Okayama, Hiroshima, Iwakuni, Ube, Tottori, Yonago, Takamatsu, Tokushima, Matsuyama, Kochi, Saga, Oita, Kumamoto, Nagasaki, Miyazaki, Kagoshima, Nakashibetsu, Monbetsu

Some sectors are not available online. Add-on fares are required based on sector. Please see more at add-on fare.

Destination

New Zealand
Auckland, Wellington, Christchurch, Queenstown, Dunedin, Nelson, Napier, Blenheim, Rotorua, Gisborne, New Plymouth, Palmerston North, Tauranga, Kerikeri, Paraparaumu, Taupo, Whangarei, Invercargill, Hokitika, Timaru

Australia
Sydney, Brisbane, Melbourne, Gold Coast, Cairns, Perth, Adelaide

Pacific Islands
Fiji, New Caledonia, Tonga, Tahiti, Rarotonga, Samoa, Niue

South America
Buenos Aires, Sao Paulo, Lima, Santiago, Rio de Janeiro, Montevideo

Frequent Flyer Points

Flexi Fares earn Airpoints Dollars™ or frequent flyer points by partner airlines.

Maximum

12 months

Changes*1

Changes before / after departure
Unlimited changes permitted with no change fee charged. Any applicable fare increase must be collected.

Where the rules or fare conditions differ between the outbound and inbound journeys, the most restrictive conditions will apply for the whole journey.

Rerouting*1

Changes before / after departure
Voluntary re-routing is permitted.

Cancellation

Before departure
Refund subject to cancellation penalty of JPY¥10,000. For infant without seat, no cancellation penalty charged.

After departure 
The refund, if any, will be the difference between the fare paid and the applicable one-way fare for the journey completed, less a cancellation penalty of 50% of this calculated differential.

No show before departure 
One date change is permitted at a charge of 50% of the fare paid.

No show after departure 
Unused coupons are non-refundable.

Where the rules or fare conditions differ between the outbound and inbound journeys, the most restrictive conditions will apply for the whole journey.

Ticketing*2

Ticketing must be completed within 14 days after bookings are made.
Reservations made within 7 days of departure must be ticketed within 24 hours.
When reservations are made on Air New Zealand websites, ticketing must be completed immediately after reservations are made.

Children

Economy, Premium Economy
When accompanied by an adult, charges

  • Child (2 - 11 years old): charge 75% of the fare
  • UMNR (5 - 11 years old): charge 100% of the fare
  • Infants (under 2 years old) with a seat: charges 75% of the fare
  • Infants (under 2 years old) without a seat: charges 10% of the fare
  • If an infant turns 2 years of age at any point of the ticketed journey the infant must occupy a seat and purchase a child airfare where child fares are offered or an adult fare where child discount are not offered

Business
When accompanied by an adult, charges

  • Child (2 - 11 years old): charge 100% of the fare
  • Infants (under 2 years old) with a seat: charges 100% of the fare
  • Infants (under 2 years old) without a seat: charges 10% of the fare
  • If an infant turns 2 years of age at any point of the ticketed journey the infant must occupy a seat and purchase a child airfare where child fares are offered or an adult fare where child discount are not offered

Stopovers

Two stopovers permitted on the pricing unit - one in each direction in Auckland with free of charge. Further stopovers permitted with JPY¥5,000/per stop at any point in New Zealand where routing permits.
One stopover permitted in each direction in Tokyo/Osaka with free of charge. Stopover in Tokyo/Osaka is not allowed if Japan domestic is booked by NZ flight number.
One stopover permitted in each direction in Hong Kong at JPY¥10,000 each, except for AP fares.

Transfers

Permitted any times in New Zealand and Japan.

Booking Class

Economy
 
NZ International

H    M    B    Y

 
NZ Domestic 

Y

 
NZ International Tasman & Pacific Islands

B

 
NZ JP Domestic (NH Code Share)

Q / H    M / B

 
ANA JP Domestic 

H / M / B / Y

 
JAL JP Domestic 

G

 
NZ Japan-Hong Kong (NH Code Share)

W

Premium Economy
 
NZ International

U

 
NZ Domestic 

Y

 
NZ International Tasman & Pacific Islands

U / B

 
NZ JP Domestic (NH Code Share)

M / B

 
ANA JP Domestic 

M / B / Y

 
JAL JP Domestic

G

 
NZ Japan-Hong Kong (NH Code Share)

H

Business
 
NZ International

D / C

 
NZ Domestic 

Y

 
NZ International Tasman & Pacific Islands

C / Y

 
NZ JP Domestic (NH Code Share)

M / B

 
ANA JP Domestic 

M / B / Y

 
JAL JP Domestic 

G

 
NZ Japan-Hong Kong (NH Code Share)

H / J