Help & Contact

Have a question for Air New Zealand? Try our search first. If you cannot find an answer in our online help, please call our Passenger Reservations team.

Flights

Japan
16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku,
Tokyo 100-0011

Phone:
0570 015 424 (within Japan)
+81 3 5521 2770 (overseas)
Office hours: Mon - Fri  9:30 - 17:30

Need more help?

Auckland (24 hrs-service)
Phone: 006633 864 164 or +64 (0)9 357 3000

Calling from overseas

Lost and found

Narita Airport:
Phone: 0476 33 2301
Fax: 0476 33 2302

Haneda Airport:
Phone: 03 6428 5045
Fax: 03 6428 5142

Kansai Airport:
Phone: 0724 56 7575
Fax: 0724 56 7451

Travel Agent Passenger Sales

Tokyo
16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku,
Tokyo 100-0011

Osaka
12F HULIC Namba Building
4-4-1 Namba, Chuo-ku, Osaka 542-0076

Public Relations

16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku,
Tokyo 100-0011
Fax: 03 5521 2740
Email: japan.marketing@airnz.co.jp

Feedback

Complete our Customer Experience Survey

Cargo

16F, The Imperial Hotel Tower
1-1-1 Uchisaiwaicho, Chiyoda-ku,
Tokyo 100-0011
Phone: 03 5521 2738
Fax: 03 5521 2740

Engineering and Maintenance

Please contact us for any Aircraft/Component Maintenance Services.

Airline Training

Email: airlinetraining@airnz.co.nz

Rental Cars

Avis New Zealand
Phone: +64 (0)9 526 3285

Budget New Zealand
Phone: +64 (0)9 526 3243

Avis Australia
Phone: +61 (0)2 9353 9000

Budget Australia
Phone: 1300 362 848