Flexi fare conditions
For more details, please see the Long Haul Fares page.
Note:
Where the rules or fare conditions differ between the outbound and inbound journeys, the most restrictive conditions will apply for the whole journey.
Economy
Maximum stay
12 months.
Airpoints™/Frequent Flyer
Eligible for Airpoints Dollars™ & Status Points accrual or accrual of frequent flyer miles/points by airline partners.
Cancellation
Before departure
Refund subject to cancellation penalty of JPY¥10,000. For infant without seat, no cancellation penalty charged.
After departure
The refund, if any, will be the difference between the fare paid and the applicable one-way fare for the journey completed, less a cancellation penalty of 50% of this calculated differential.
No show before departure
Ticketing before 20 Feb 2025: One date change is permitted at a charge of 50% of the fare paid.
Ticketing after 21 Feb 2025: One date change is permitted at a charge of JPY¥80,000.
No show after departure
Unused coupons are non-refundable.
Changes/restrictions*
Unlimited changes permitted at no additional change. Voluntary re-routing is permitted. Any applicable fare increase must be collected.
Baggage allowance
1 piece per person (excluding infants) - max 23kg each.
Excess baggage charges apply.
Note: stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services.
Standard Seat Select
Included
Premium Economy
Maximum stay
12 months.
Airpoints™/Frequent Flyer
Eligible for Airpoints Dollars & Status Points accrual or accrual of frequent flyer miles/points by airline partners.
Cancellation
Before departure
Refund subject to cancellation penalty of JPY¥10,000. For infant without seat, no cancellation penalty charged.
After departure
The refund, if any, will be the difference between the fare paid and the applicable one-way fare for the journey completed, less a cancellation penalty of 50% of this calculated differential.
No show before departure
Ticketing before 20 Feb 2025: One date change is permitted at a charge of 50% of the fare paid.
Ticketing after 21 Feb 2025: One date change is permitted at a charge of JPY¥80,000.
No show after departure
Unused coupons are non-refundable.
Changes/restrictions*
Unlimited changes permitted at no additional change. Voluntary re-routing is permitted. Any applicable fare increase must be collected.
Baggage allowance
2 pieces per person (excluding infants) - max 23kg each.
Excess baggage charges apply.
Note: stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services.
Business Premier
Maximum stay
12 months.
Airpoints™
Eligible for Airpoints Dollars & Status Points accrual or accrual of frequent flyer miles/points by airline partners.
Cancellation
Before departure
Refund subject to cancellation penalty of JPY¥10,000. For infant without seat, no cancellation penalty charged.
After departure
The refund, if any, will be the difference between the fare paid and the applicable one-way fare for the journey completed, less a cancellation penalty of 50% of this calculated differential.
No show before departure
Ticketing before 20 Feb 2025: One date change is permitted at a charge of 50% of the fare paid.
Ticketing after 21 Feb 2025: One date change is permitted at a charge of JPY¥80,000.
No show after departure
Unused coupons are non-refundable.
Changes/restrictions*
Unlimited changes permitted at no additional change. Voluntary re-routing is permitted. Any applicable fare increase must be collected.
Baggage allowance
3 pieces per person (excluding infants) - max 23kg each.
Excess baggage charges apply.
Note: stated allowance applies to Air New Zealand operated services only. Please refer other carrier's website for allowance on their services.
Discounted fare may not be applied this conditions.
* Tickets are not transferable to another person