Flight suspension between Narita-Auckland

Air New Zealand is making capacity adjustments to selected services through to the end of June as a result of the continuing impact of coronavirus (COVID-19) on customer demand.

Narita-Auckland flights will suspend from 30 March to 30 June.

Also, Kansai-Auckland flights will suspend from 30 Mar.

Please contact us for urgent enquiries only

i.e. if you are due to fly within the next 48 hours, or if you need immediate repatriation.
Some tickets allow you to self manage your booking online or via the Air NZ mobile app, so you don’t need to get in touch to change your booking.
Please continue to refer to our COVID-19 hub and check our Travel alerts page for up to date information and guidance about flight changes.

To cancel or change your booking via email, please use the form on our website.

If you have booked via a travel agent (including online travel agents), please contact your booking agent directly.

Key COVID-19 links