If you're an Airpoints™ member, you can view all your flight bookings in one place. Simply sign into your account and choose My Flight Bookings under My Bookings. If you haven't yet registered, register now.
Alternatively you can view and manage your booking online if the booking was made with Air New Zealand through our website or over the telephone.
Whichever way you retrieve your booking, you will see range of options depending on the booking type. These may include requesting a copy of your electronic ticket, requesting seats, changing your booking and cancelling your booking. Details of which booking types can be changed and cancelled are below.
Please note - not all bookings are able to be accessed online. Your Airpoints membership number must be in your booking to view it in your account.
Changing a booking
Domestic and international bookings can be changed online, subject to the fare rules. Please note, any changes or cancellations will apply to all travellers in the same booking.
Check change fees and fare rules
If you cannot change your booking online, please contact us. Service fees will apply for changes made via the Contact Centre.
Cancelling a booking
Bookings for domestic and international travel may be cancelled online, subject to the following considerations:
- Flexi fares and Business fares may be cancelled up until departure and are fully refundable with the exception of Flexitime and Business Saver fares
- A booking must be cancelled in full, i.e. both the outbound and return flights if a round trip
When cancelling online, a refund will be credited to the original form of payment you used to make the booking. For further assistance, please call us on 0570 015 424 (within Japan) or +81 3 5521 2770 (overseas).
If you are eligible for a refund of your Seat Select or Extra Bags purchases, please fill out this form to start the refund process.