Travel alerts

Tropical Cyclone Vaianu

As Cyclone Vaianu approaches the North Island, your safety remains our top priority. We’re continuing to closely monitor the situation and any potential impacts over the weekend.

We know weather events like this can be unpredictable, especially during the busy school holiday period, and may cause some uncertainty to your plans. Please be assured that the safety and wellbeing of our customers always come first, and we truly appreciate your patience and understanding.

If you’re travelling on a domestic flight to or from the North Island or Blenheim between Saturday and Monday, we have some flexible options available for you:

👉Prefer to travel later? You can move your flight to a new date within 14 days of your original booking, with no change fee, service fee, or fare difference.
👉Reconsidering your travel plans? You can hold the value of your ticket as credit to use for future travel within 12 months.

How to stay updated:
We recommend keeping an eye on your flight status and checking for updates via our website or mobile app. We’ll also contact you directly if your flight is impacted.

Disrupt Reimbursement Consideration

If your journey has been disrupted for a controllable reason, e.g. engineering, or crew shortages, and your new itinerary requires you to stay overnight in a place you do not reside, our airport team will be working hard to secure accommodation for you.

Over peak travel periods, availability is extremely limited and you may be required to source your own accommodation.

As a guideline, we recommend $250.00 per room and $90.00 per person, per night for meals. This is a recommended amount only, and all expenses must be reasonable and supported by itemised tax invoice receipts. Please retain all itemised tax invoice receipts, as they are required for reimbursement consideration.

To submit your reimbursement request, please visit here to do so. Alternatively, you can visit here for details on how to submit your claim through our messaging channels.