Travel alerts

Travel alerts contains information about current travel alerts that are in effect.

Air New Zealand makes schedule changes due to maintenance requirements

Air New Zealand advises that it will be retiming some international flights and making a limited number of cancellations over coming weeks as a result of two recent events involving the Rolls-Royce engines on its Boeing 787-9 aircraft.

Rolls-Royce has advised that some of the Trent 1000 engines in the airline’s Boeing 787-9 fleet require maintenance sooner than previously indicated.

Rolls-Royce does not have any replacement engines available while this maintenance work is undertaken which means some schedule changes are unavoidable.

In addition to these changes, Air New Zealand is focused on securing replacement aircraft capacity.

Customers affected by these changes will be proactively contacted with new travel information.  In addition to this, the latest available information on any schedule changes will be published below. Customers are encouraged to check the below list before calling our contact centre.

Schedule changes currently planned between Thursday 7 December and Wednesday 13 December are below (all dates given in local time).

If you are affected by a delayed or cancelled 787-9 service and the alternative offered is not suitable or the reason for your travel no longer exists you may defer your travel to a later Air New Zealand flight in the same class of travel before Saturday 20 January 2018 without penalty. If travel is only available in a higher cabin, the fare differential will apply. If the proposed date of travel is unknown, then the value of your ticket may be held in credit for payment towards travel within the same 12-month validity.

Where there is no suitable alternative to your travel plans when the 787-9 operated flight has been cancelled or delayed you may receive a full refund of unused tickets regardless of fare conditions. Please contact your original booking agent for refund assistance.


Monday 11 December:

 
NZ175

Auckland - Perth

Cancelled

 
NZ176

Perth - Auckland

Cancelled

 
NZ28

Auckland - Houston

Cancelled

 
NZ29

Houston - Auckland

Cancelled

 
NZ282

Auckland - Singapore

Now operated by a 787-9 V2 aircraft. Same departure & arrival time applies

 
NZ281

Singapore - Auckland

Now operated by a 787-9 V2 aircraft. Same departure & arrival time applies

 
NZ103

Auckland - Sydney

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ104

Sydney - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ90

Tokyo Narita - Auckland

Delayed 2 hours 30 minutes

 
NZ31

Buenos Aires - Auckland

Delayed 6 hours 25 minutes


Tuesday 12 December:

 
NZ282

Auckland - Singapore

Now operated by a 787-9 V2 aircraft. Same departure & arrival time applies

 
NZ281

Singapore - Auckland

Now operated by a 787-9 V2 aircraft. Same departure & arrival time applies

 
NZ103

Auckland - Sydney

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ104

Sydney - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ99

Auckland - Narita

Delayed 1 hour 5 minutes

 
NZ289

Auckland - Shanghai

Delayed 7 hour 30 minutes


Wednesday 13 December:

 
NZ97

Auckland - Osaka

Cancelled

 
NZ98

Osaka - Auckland

Cancelled

 
NZ175

Auckland - Perth

Cancelled

 
NZ176

Perth - Auckland

Cancelled

 
NZ191

Auckland - Adelaide

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ192

Adelaide - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies


Thursday 14 December:

 
NZ296

Auckland - Apia

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ295

Apia - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ175

Auckland - Perth

Delayed 7 hours 35 minutes

 
NZ176

Perth - Auckland

Delayed 2 hours 50 minutes

 
NZ177

Auckland - Perth

Delayed 15 hours


Friday 15 December:

 
NZ191

Auckland - Adelaide

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ192

Adelaide - Auckland

Now operated by a 777-200 aircraft. Same departure & arrival time applies

 
NZ178

Perth - Auckland

Delayed 6 hours 30 minutes

 
NZ177

Auckland - Perth

Delayed 13 hours 5 minutes 

 
NZ162

Perth - Christchurch

Delayed 12 hours 5 minutes

 
NZ87

Auckland - Hong Kong

Rescheduled to depart Saturday 16 December at 8.40am 


Saturday 16 December:

 
NZ161

Christchurch - Perth

Delayed 9 hours 5 minutes

 
NZ87

Auckland - Hong Kong

Rescheduled to depart Sunday 17 December at 8.20am 


Sunday 17 December:

 
NZ87

Auckland - Hong Kong

Rescheduled to depart Monday 18 December at 8.40am


Monday 18 December:

 
NZ87

Auckland - Hong Kong

Rescheduled to depart Tuesday 19 December at 8.40am