Island fares

On these flights you can choose from our range of Seats to Suit, with the option of low Smart Saver fares or fully refundable Flexi fares. You can book different fares for each part of your journey.

Smart Saver vs Flexi, if you might need to change your flight

To book a Flexi fare online, simply select the option to make your flights flexible from the list of extras. Most Premium cabin class fares are already Flexi fares, but sometimes there are discounted 'Business or Premium Economy' fares that are non-refundable and come with the Smart Saver rules.

Cancellations

Smart Saver fares are non-refundable, whereas Flexi fares are fully refundable - except for bookings over the December to January period to or from Samoa, Rarotonga, Tonga and Niue, where a NZD $200.00 cancellation fee per person will apply.

If you buy a Smart Saver fare and later upgrade it to a Flexi fare, only the upgrade portion will be eligible for a refund.

Changes

Name changes are not permitted on any fares, so you can't transfer them to another person.

Both Smart Saver and Flexi fares let you change your flights right up until departure. You'll have to pay any fare difference and a service fee if not changing online. 

For Smart Saver fares there's a booking change fee of NZD $100 per person (infants excluded), unless you're upgrading to Premium Economy or Business Premier on the same flight, same day. There's no booking change fee for Flexi fares.

No shows

If you don't show up in time for your flight, with a Smart Saver fare that sector of your journey will be cancelled with no refund. With a Flexi fare however, a no show is fully refundable except for travel to Samoa, Rarotonga, Tonga and Niue during December and January, when a 50% no show penalty applies.

Island Seats to Suit

Everyone has different priorities when they travel. We provide a choice of Seats to Suit on our Island flights, so you don't have to pay for things that aren't important to you.