Privacy statement

Last updated on 29 March 2023

At Air New Zealand, we understand that you own your personal information and have entrusted it to us so we can provide services to you. We value your trust and are committed to protecting the privacy and security of your information.

In this statement you will find key details about how we use your information and how we keep it safe. If you have questions about how we protect your privacy, you can contact us

Before we get into the details, here are a few things we think are important for you to know:

  • Air New Zealand Limited is responsible for the information that we collect, this makes us what is called a "Data Controller". We also team up with other trusted "Data Controllers" to deliver you the products and services you have requested. For example, this can include other airlines, travel service providers and our Airpoints partners. These organisations will have their own privacy statements, which you can access from them directly.
  • In some instances, we use third parties to process your personal information on our behalf. Some of these parties are based outside of New Zealand. We require these companies to have processes in place to protect your personal information.
  • We sometimes use your information to provide a more personalised and relevant experience. This includes personalising our online advertising and marketing activity on our websites, other websites, and social media. You can request we stop doing this
  • We send direct marketing to you but only when we have your permission. If you want us to stop, or want to manage your preferences, you can find information on how to do that.
  • You have several rights over your personal information, including rights of access, correction, and deletion. You can exercise these rights via our online forms
  • Our websites and apps are not intended for children, and we do not knowingly collect information directly from children.

1. Types of personal information we hold

2. Our legal basis for processing your personal information

3. How we use your personal information

4. Who we share your information with

5. Marketing messages

6. Your rights

7. Keeping your information

8. Contact us

9. Translations and changes to this statement