Koru benefits

Koru members enjoy taking advantage of these benefits on their travels.

Koru membership benefits apply when travelling on Air New Zealand operated flights (with an Air New Zealand ticket and flight number). Some benefits also apply on selected routes with our alliance partners Air China, Cathay Pacific, Singapore Airlines and United. Remember to make sure your Airpoints number is always associated to your booking so that your Koru benefits can be applied.

Lounge access.

Lounge access

Koru members can access our Air New Zealand Regional, Domestic and International Lounges as well as selected partner lounges at overseas airports, when departing on an Air New Zealand operated flight with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086').

Remember to take your Koru membership card with you or have your digital Koru card accessible when travelling to display upon lounge entry at our partner lounges.

See each alliance airline partner below for lounge access guidelines when travelling on selected routes with Air China, Cathay Pacific, Singapore Airlines and United.

Guest and child lounge access.

Guest and child lounge access

Guest lounge access

You are welcome to bring one guest with you to Air New Zealand Lounges prior to the departure of your Air New Zealand flight. Like you, your guest needs to be departing on an Air New Zealand ticketed and operated flight, from the same airport terminal as you, that day.

 

Child lounge access

Up to a maximum of three children aged between 3 and 17 years (inclusive), and any children aged two years and under, travelling with you may also be will be accommodated in Air New Zealand Domestic and International Lounges on a complimentary basis, if space is available.

Note: Guest and child access to lounges is subject to space availability on the day. Guests/children cannot be accommodated into the Koru Express facility, located at Christchurch regional airport terminal.

See each alliance airline partner below for lounge access guidelines for guests, when travelling with these airline partners on selected routes with Air China, Cathay Pacific, Singapore Airlines and United.

Koru card.

Koru Extra Guest (formerly known as Guest Card)

As part of your benefits, you are welcome to bring one guest travelling with you into an Air New Zealand operated lounge prior to the departure of your Air New Zealand operated flight.

A Koru Extra Guest allows you to bring a second guest, who is also travelling with an Air New Zealand ticket and flight number, into Air New Zealand Lounges.

Note: Upon entering the Air New Zealand lounge, you must display the physical Koru Guest card or digital Koru card (with the 'Extra Guest' expiry date at the bottom of the Koru card), otherwise, your second guest may be denied access. Koru Extra Guest entitlements do not provide entry into other airline lounges.

 

Purchasing a Koru Extra Guest

As long as you're a current Koru member, you can purchase a Koru Extra Guest online by signing into your Airpoints™ account, going to the 'Benefits' page to access your Koru profile and 'Add-ons' tab.

A maximum of one Extra Guest is allocated to you at a time and it may have a different expiry date to your Koru membership, depending on the date of purchase.

Extra Guest types and costs (NZD):

  • 3 months - $93
  • 6 months - $180
  • 9 months - $273
  • 12 months - $355
Complimentary frequent flyer seating.

Complimentary frequent flyer seating

Enjoy complimentary access to our frequent flyer seating when travelling on an Air New Zealand operated flight (with an Air New Zealand ticket and flight number).

Frequent flyer seating is often located towards the front of our economy cabins and includes the Space+ zone on our domestic jet services and international A320 services and is independent from the paid seating options; Preferred, Exit Row and seats located in the Economy Stretch zone.

Note:  Koru members have complimentary access to any unsold Preferred, Exit Row or seats located in the Economy Stretch zone within 48 hours of departure, as an additional benefit.

 

Booking online

Ensure you're logged into your Airpoints account or have submitted your Airpoints number on the 'Enter Passenger Details' page for access to frequent flyer seating and the Seat Select options.

Check out our quick reference guide to Air New Zealand seating to view all Koru seating benefits.

Note: Frequent flyer seating benefits do not apply when travelling with other airlines.

Priority check-in and boarding.

Priority check-in and boarding

Priority check-in

Like Elite and Gold members, Koru members are invited to use the premium check-in counters in Auckland, Wellington, Christchurch and Dunedin airports, when travelling on Air New Zealand operated flights.

If you're flying domestically in New Zealand with carry-on luggage only, you can check in directly at our lounges in Auckland, Wellington, Christchurch, Dunedin and Queenstown airports.

 

Priority boarding

Koru members are also part of the priority boarding call wherever available when flying on Air New Zealand flights and some airline partner flights, with an Air New Zealand ticket and flight number. When travelling on flights operated by any of our partner airlines please check in with the operating carrier.

Plus bag for baggage privileges.

Baggage privileges

Priority baggage

As a Koru member you'll receive priority baggage service wherever possible, when travelling with checked baggage on Air New Zealand operated flights (with an Air New Zealand ticket and flight number).

Please check your exact baggage allowance as it varies depending on where you're travelling.

 

Additional checked baggage

You'll receive one complimentary additional piece of checked baggage (up to 23kg) if the fare you're travelling on includes a checked bag, up to a maximum of 3 pieces (at no more than 23 kg per piece) including the allowance included with your airfare.

Air New Zealand baggage rules apply.

If your travel connects onto another carrier, or if you're checking in with another carrier, including when connecting to/from an Air New Zealand flight, the extra bag available to Koru members will be charged as excess, always check excess baggage charges.

 

Overweight or oversized baggage

Overweight and oversized bag charges still apply to any checked baggage allowance and priority baggage services do not apply to overweight or oversized items. Additional baggage allowance (1 piece up to 23kg) cannot be used to offset any overweight or oversized bag charges. Seat airfares do not include a checked baggage allowance, so excess baggage charges apply to all checked baggage when booked on these airfares.

 

Notes on checked baggage

For passengers travelling in Economy class to Honolulu, Singapore or China, departing from Australia or New Zealand on an Air New Zealand operated flight, with an Air New Zealand ticket and flight number (including transit journeys via Hong Kong) or vice versa, have a standard checked baggage allowance of 2 pieces, with each bag weighing no more than 23kg.

Koru members travelling on these flights, can still take an extra bag up to 23kg at no extra charge providing a maximum allowance of 3 checked bags, when flying in Economy class.

This excludes Seat airfares, as no checked baggage still applies and Seat + Bag airfares as only one checked bag applies for travel to/from Honolulu.

Baggage privileges.

Fast Bag on regional flights

Fast Bag is available on our single sector or point-to-point NZ regional domestic flights. With this service, you can collect your bag (weighing no more than 15kg) from right next to the aircraft when you disembark.

Note: This service is only available when travelling on a ticket that includes checked baggage allowance.

More Koru benefits.

Air China travel benefits

Koru members travelling between Auckland and Beijing with Air China can access our lounges.

Note: Koru benefits are not available to Koru members on any other Air China operated flights, aside from what's stated here.

 

Departing Auckland

Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing on Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Beijing.

 

Departing Beijing

Koru members, with one guest, can access our partner lounge, the BGS Premier Lounge at Beijing International Airport when departing on an Air New Zealand flight number (starting with 'NZ') and ticket number, operated by Air China to Auckland.

More Koru benefits.

Cathay Pacific travel benefits

Koru members travelling between Auckland or Christchurch and Hong Kong with Cathay Pacific on the following services will enjoy selected Koru member benefits.

Note: Koru benefits are not available to Koru members on any other Cathay Pacific operated flights, aside from what's stated here and do not extend to any other Cathay Pacific operated services not directly bound for Auckland or services that do not have an Air New Zealand flight or ticket number.

Koru membership travel benefits also don't apply on Cathay Pacific operated flights between Hong Kong and London or flights booked with a Cathay Pacific flight number (starting with 'CX') and ticket number (starting with '160').

 

Eligible Flights

  • Air New Zealand codeshare flights numbers NZ4990 - 4999 operated by Cathay Pacific
  • Air New Zealand flight numbers NZ80 - 87 operated by Air New Zealand
  • Air New Zealand ticket numbers starting with 086

Koru benefits available to members on eligible flights:

  • Priority check-in
  • Priority seating
  • Priority baggage
  • Complimentary additional baggage allowance (on a fare that includes checked baggage)

These benefits are included on services operated by Cathay Pacific on New Zealand-Hong Kong if booked with an NZ flight number.

The above benefits are not available on any other flights operated by Cathay Pacific, such as between Hong Kong and London, or flights booked with a Cathay flight number (starting with CX).

 

Departing Auckland or Christchurch

Koru members, with one guest, can access the Air New Zealand International Lounge at Auckland or Christchurch Airports.

 

Departing Hong Kong 

Currently there's no lounge available for Koru members at Hong Kong International Airport.

More Koru benefits.

Singapore Airlines travel benefits

Koru members travelling between Auckland, Wellington or Christchurch and Singapore with Singapore Airlines can access our lounges.

Note: Koru benefits are not available to Koru members on any other Singapore Airlines operated flights, aside from what's stated here.

 

Departing New Zealand

Koru members, with one guest, can access the Air New Zealand Lounges at Auckland, Wellington or Christchurch International Airport when departing for Singapore on:

  • A Singapore Airlines operated flight, with Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
  • An Air New Zealand operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')

Departing Singapore

The regular partner lounge, the SATS Premier Lounge, is temporarily closed from 15 January 2024 to late March 2024. During this temporary closure, Koru members, with one guest, can access the partner lounge, the Ambassador Transit Lounge in Terminal 3 at Changi Airport. 

You should receive a paper invitation pass to the Ambassador Transit Lounge at check-in but for any issues please visit the Transfer B desk in Terminal 3.

Kou members, with one guest, can access the partner lounge when departing for New Zealand on:

  • A Singapore Airlines operated flight, with Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
  • An Air New Zealand operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')

These benefits only apply when travelling direct from Auckland, Wellington or Christchurch to Singapore or direct from Singapore to Auckland, Wellington or Christchurch.

More Koru benefits.

United Airlines travel benefits

Koru members travelling between Auckland or Christchurch and San Francisco can access our lounges on selected routes when travelling with United.

Note: Koru benefits are not available to Koru members on any other United operated flights, aside from what's stated here.

 

Departing Auckland or Christchurch 

Koru members, with one guest, can access the Air New Zealand Lounge at Auckland International Airport when departing for San Francisco on:

  • A United operated flight, with an Air New Zealand flight number (starting with 'NZ') and ticket number (starting with '086')
  • On an Air New Zealand operated flight, with a United flight number (starting with 'UA') and ticket number (starting with '016')

Departing San Francisco

Currently there's no lounge available for Koru members at San Francisco International Airport. Koru members will be provided with an airport refreshment voucher at the Air New Zealand check-in/ticketing counter or at the boarding gate approximately two hours prior to departure, available when travelling on Air New Zealand operated aircraft to Auckland only.

Koru members travelling in Business Class may access the Polaris lounge.

Reward for more Koru benefits.

More Koru benefits

Koru members also enjoy priority reservations when calling our call centre, exclusive member offers and more.

 

Priority reservations and wait-listing

Your Koru membership number (which is the same as your Airpoints number) is your key to making priority reservations. When you call 0800 737 000 (within New Zealand) and enter your Koru membership number (same as your Airpoints number), your call will be given a higher priority and directed to the appropriate reservations team.

Remember to always add your Koru membership number to your booking so that your Koru membership benefits are linked to your ticket.

 

Exclusive member prizes and offers

Opt in to receive our exclusive quarterly email communications and keep up to date with everything Koru and Air New Zealand, enter exclusive Koru prizes for our members and not miss out on our special offers for Koru members.

To update your email preferences, simply login to your Airpoints account online, under 'My Profile' select 'Comms Options' and select 'Yes' to receive our Koru communications.

 

Things you need to know:

Air New Zealand ticket numbers start with '086' and Air New Zealand flight numbers start with 'NZ'.

Koru membership is not a Star Alliance recognised product.

Koru membership fees are non-refundable and non-transferrable should your Tier Status change to become an Airpoints™ Gold or Elite member, your membership will run for its full term.

Koru terms and conditions apply.